Website and online shop maintenance

Maintenance is extremely important, especially when your website is the main communication channel through which customers find out about you, learn about your new products or buy online.

This service gives you the peace of mind that you will always have an up-to-date site with good speed and guaranteed protection from attacks.

Our plans include user experience optimization, security, continuous improvements, performance monitoring and reporting, traffic analysis and conversion rate optimization, as well as website speed and performance. These are all basic topics that should be revisited regularly as technology evolves and your traffic needs to grow.

Basic Plan

Worpdress based website

29 BGN

per month


  • 2 hours support
  • Website backup
  • Theme, Plugin and Core Updates
  • 48 hours response time
  • Configuration of SSL Certificate
  • Website Speed Optimization
  • Host monitoring
  • WooCommerce/eCommerce Support
  • Quality Assurance Check
  • Overall website improvement suggestions
  • Content Management
  • Design and feature development
  • Website speed optimization
  • Emergency Support


Send Request

Basic Plan ++

Worpdress based website

59 BGN

месечно


  • 4 hours support
  • Website backup
  • Theme, Plugin and Core Updates
  • 24 hours response time
  • Configuration of SSL Certificate
  • Website Speed Optimization
  • Host monitoring
  • WooCommerce/eCommerce Support
  • Quality Assurance Check
  • Overall website improvement suggestions
  • Content Management
  • Design and feature development
  • Website speed optimization
  • Emergency Support


Send Request

Performance Plan

Worpdress based website

89 BGN

месечно


  • 8 hours support
  • Website backup
  • Theme, Plugin and Core Updates
  • 24 hours response time
  • Configuration of SSL Certificate
  • Website Speed Optimization
  • Host monitoring
  • WooCommerce/eCommerce Support
  • Quality Assurance Check
  • Overall website improvement suggestions
  • Content Management
  • Design and feature development - 2 hours
  • Website speed optimization
  • Emergency Support


Send Request

Premium Plan

Worpdress based website

209 BGN

месечно


  • 16 hours support
  • Website backup
  • Theme, Plugin and Core Updates
  • 6 hours response time
  • Configuration of SSL Certificate
  • Website Speed Optimization
  • Host monitoring
  • WooCommerce/eCommerce Support
  • Quality Assurance Check
  • Overall website improvement suggestions
  • Content Management
  • Design and feature development - 8 hours
  • Website speed optimization
  • Emergency Support


Send Request

 

Services
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Host monitoring
Automated monitoring is performed. When a problem is identified, it is resolved within the guaranteed hours. If more hours are required to resolve the issue, the customer is notified in advance of the time and cost required to resolve the issue.
Website backup
Setting up and verifying an automatic backup of the site's file system and database for recovery in the event of a system problem. Backup is set according to the capabilities of the hosting service, but a minimum weekly backup is maintained.
Theme, Plugin and Core Updates
Monthly update of all software components of the modules from which the system is built. If the software elements of the site are not updated, this may lead to non-functionality of parts of the site or the entire site in the future due to changes in browser requirements. E.g. if browsers require a new type of security protocol and it is not fixed, the site may not load. Also, the non-updated site can lead to easy third-party intervention (hacking) when software vulnerabilities are discovered.
Task turn around time
The time for which we return a response to a request submitted by the client to request given changes or resolve a problem that has arisen. The response includes confirmation that the request has been accepted and the time frame in which it will be fulfilled.
Emergency support
In the event of an urgent problem, it is fixed at no additional charge and within the estimated time required for this, according to the programmer's assessment and response to the request. These terms and conditions do not apply if a problem occurs, due to the fault of the customer and the owner of the site. E.g. if the customer, at its own discretion, has changed the hosting plan or site settings without notifying us in advance. Then the customer owes payment for the additional costs incurred for the restoration of the site.
Configuration of SSL Certificate
Includes issuing, setting up and re-issuing SSL certificates for all site elements and functionalities. The service does not include the price of the certificate itself, which, if desired, is paid to the hosting company. To date, all sites are required to have SSL certificates, otherwise browsers consider them a malicious and dangerous address, and may preemptively prevent the site from loading.
WooCommerce/eCommerce Support
Includes up-to-date support for modules and integrations in the presence of an e-store module
Quality Assurance check
When making changes to the site upon request, the entire site is tested to determine the absence of a problem due to the changes made. Not performing tests can lead to the lack of certain functionality without the knowledge of both the developer and the customer. E.g. if you have ordered a change to the contact form submission email but the same email is used for another form and the other form is to be received on a different email then you may not find that a problem has occurred and that the request is sent to an address you don't want, without testing.
Overall website improvement suggestions
It is done constantly based on our experience and support of many systems and sites. When an opportunity for improvement arises, the client should be notified of a recommendation for changes to functionalities or modules, as well as changes in behavior towards site visitors. E.g. if a new privacy requirement arises, we will let you know that a change to the contact form needs to be made and how this will cover the requirements.
Content Management
Includes the addition of up to 2 new pages or changes to the site's texts and images equivalent to 2 pages by our expert.
Design and feature development
Includes changes to the design and functionality of the site upon request, according to the included hours according to the plan. When you send a request, you get an answer how long it takes to make the changes and if they are within the guaranteed hours there is no extra charge. E.g. you can request that all texts on the site be in gray color and not in black, as they were until now. This change takes an average of 2 hours and is within your guaranteed hours if you subscribe to the Performance Plan.
 

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