Updates
We update the core and modules regularly. The site stays fast, works with new browsers and remains readable for search engines.
Support
The site is live. The care goes on.
After launch we take on the care, so you do not have to think about updates, security and small changes. For a Laravel or WordPress site we look after both the technical side and the content. For a CloudCart or Shopify store the platform handles the technical side, and we take care of content, design and checks.
- An updated, fast website
- Protection from breaches and outdated modules
- A clear response time when something breaks
- Changes to text, images and pages
After launch
Why a website needs support
A site does not stay the same after launch. Browsers update, modules age and your business changes. Without care, small gaps pile up and show at the worst possible moment.
Our plans
Choose for your pace
For Laravel and WordPress websites, including WooCommerce stores. The plan covers both technical and customer support.
Basic
1 hour
40 €/ monthexcl. VAT
- Automated backup
- Core and module updates
- SSL certificate
- Design and features
- Content — 1 hour
- Security improvements
- Monitoring
- WooCommerce
- Quality checks
- Analysis and recommendations
- Speed optimisation
- Urgent problems
Basic ++
Preferred
2 hours
60 €/ monthexcl. VAT
- Automated backup
- Core and module updates
- SSL certificate
- Design and features — 1 hour
- Content — 1 hour
- Security improvements
- Monitoring
- WooCommerce
- Quality checks
- Analysis and recommendations
- Speed optimisation
- Urgent problems
Performance
4 hours
100 €/ monthexcl. VAT
- Automated backup
- Core and module updates
- SSL certificate
- Design and features — 2 hours
- Content — 2 hours
- Security improvements
- Monitoring
- WooCommerce
- Quality checks
- Analysis and recommendations
- Speed optimisation
- Urgent problems
Individual
By agreement
Tailored offerPrice based on the scope
- Services chosen for your requirements
- A flexible number of hours
- A response time agreed individually
- Technical support and development
- Room for extra services
For CloudCart and Shopify stores. The platform is responsible for the technical side, so the plan includes customer support in the same hours.
Basic
1 hour
30 €/ monthexcl. VAT
- Design and features
- Content — 1 hour
- Quality checks
- Analysis and recommendations
Basic ++
Preferred
2 hours
50 €/ monthexcl. VAT
- Design and features — 1 hour
- Content — 1 hour
- Quality checks
- Analysis and recommendations
Performance
4 hours
70 €/ monthexcl. VAT
- Design and features — 2 hours
- Content — 2 hours
- Quality checks
- Analysis and recommendations
Individual
By agreement
Tailored offerPrice based on the scope
- Services chosen for your requirements
- A flexible number of hours
- A response time agreed individually
Basic · What this includes
-
Automated backup
We set up and check an archive of the files and the database, so there is a copy to restore from. It follows the hosting and runs at least weekly.
-
Core and module updates
Every month we update the parts the site is built from. Without that, pieces stop when browsers change their requirements, or holes stay open.
-
SSL certificate
We issue, configure and renew the certificate. If the certificate itself is paid, that price goes to the hosting company. Without it, browsers can block the site.
-
Content — 1 hour
New pages or changes to text and images. The plan is 1 hour and covers content only. One hour covers about one new page, or an equivalent edit.
Basic ++ · What this includes
-
Automated backup
We set up and check an archive of the files and the database, so there is a copy to restore from. It follows the hosting and runs at least weekly.
-
Core and module updates
Every month we update the parts the site is built from. Without that, pieces stop when browsers change their requirements, or holes stay open.
-
SSL certificate
We issue, configure and renew the certificate. If the certificate itself is paid, that price goes to the hosting company. Without it, browsers can block the site.
-
Design and features — 1 hour
Design and feature changes within 1 hour. We say how long it takes before we start. If it fits the plan, there is no extra charge. The content hour and the features hour can also be used as one shared pool.
-
Content — 1 hour
New pages or changes to text and images within 1 hour. One hour covers about one new page, or an equivalent edit.
-
Security improvements
We close known holes and keep access and settings so outside interference is harder.
Performance · What this includes
-
Automated backup
We set up and check an archive of the files and the database, so there is a copy to restore from. It follows the hosting and runs at least weekly.
-
Core and module updates
Every month we update the parts the site is built from. Without that, pieces stop when browsers change their requirements, or holes stay open.
-
SSL certificate
We issue, configure and renew the certificate. If the certificate itself is paid, that price goes to the hosting company. Without it, browsers can block the site.
-
Design and features — 2 hours
Design and feature changes within 2 hours. We say how long it takes before we start. If they fit the plan, there is no extra charge.
-
Content — 2 hours
New pages or changes to text and images within 2 hours. One hour covers about one new page, or an equivalent edit.
-
Security improvements
We close known holes and keep access and settings so outside interference is harder.
-
Monitoring
The site is watched automatically. If something stops, we fix it within the plan hours. If it needs more, we say the time and the price first.
-
WooCommerce
When the store is on WooCommerce, we keep its modules and integrations up to date together with the rest of the technical care.
-
Quality checks
After a change we test the site, not only the piece that was touched. Otherwise one form can send mail to the wrong address and nobody notices.
-
Analysis and recommendations
When we see a useful improvement, we say so. For example a new privacy requirement and what to change in the contact form.
Individual · What this includes
-
Services chosen for your requirements
We look at what you need and build the plan from the services you actually use, rather than a fixed package.
-
A flexible number of hours
The hours are not fixed. We agree them for the amount of work, and they can change when the needs change.
-
A response time agreed individually
The response time is agreed according to how quickly we need to pick up requests.
-
Technical support and development
This covers care for the site and development: new work, improvements and fixing problems.
-
Room for extra services
If work appears outside what was agreed, we say the scope and the price and add it after your approval.
Basic · What this includes
-
Content — 1 hour
New pages or changes to text and images. The plan is 1 hour and covers content only. One hour covers about one new page, or an equivalent edit.
Basic ++ · What this includes
-
Design and features — 1 hour
Design and feature changes within 1 hour. We say how long it takes before we start. If it fits the plan, there is no extra charge. The content hour and the features hour can also be used as one shared pool.
-
Content — 1 hour
New pages or changes to text and images within 1 hour. One hour covers about one new page, or an equivalent edit.
Performance · What this includes
-
Design and features — 2 hours
Design and feature changes within 2 hours. We say how long it takes before we start. If they fit the plan, there is no extra charge.
-
Content — 2 hours
New pages or changes to text and images within 2 hours. One hour covers about one new page, or an equivalent edit.
-
Quality checks
After a change we test the site, not only the piece that was touched. Otherwise one form can send mail to the wrong address and nobody notices.
-
Analysis and recommendations
When we see a useful improvement, we say so. For example a new privacy requirement and what to change in the contact form.
Individual · What this includes
-
Services chosen for your requirements
We look at what you need and build the plan from the services you actually use, rather than a fixed package.
-
A flexible number of hours
The hours are not fixed. We agree them for the amount of work, and they can change when the needs change.
-
A response time agreed individually
The response time is agreed according to how quickly we need to pick up requests.
From the request to the check
Free consultation-
1
You write to us
By email or phone you describe what needs to change or what is not working.
-
2
We estimate
We say how many hours it will take before we start. If it fits the plan, there is no extra charge.
-
3
We do the work
We pick up the request within your plan’s response time and make the change.
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4
We check
We check the change. On Performance we test the whole site, not only the part that was touched.
Helpful answers
Common questions
What is the difference between technical and customer support?
Technical support keeps the site healthy: backups, core and module updates, the SSL certificate, security, monitoring and speed. Customer support is the work on content and appearance: pages, text, images, design and feature changes, and a check after each change. Laravel and WordPress sites need both, because their core and modules are yours to maintain.
Which plan should I choose?
It depends on how often the site changes. If changes are rare, Basic with 1 hour a month for content is usually enough. If you also need feature changes, Basic ++ gives 2 hours that can be used as one shared pool, and Performance is 4 hours, 2 for content and 2 for features. The individual plan is by agreement: scope, hours and response time are set for your needs.
How quickly do you respond?
It depends on the plan: within 48 hours on Basic, and within 24 hours on Basic ++ and Performance. On the individual plan the response time is agreed. That is the time in which we pick up the request. How long the change itself takes, we tell you in the estimate.
Why is an online store customer support only?
A CloudCart or Shopify store runs on the platform. Updates, the certificate and hosting are the platform’s job. What stays with us is the content, design and checks, in the same four plans and with the same hours.
What if the hours are not enough?
Before we start, we tell you how much time and what price are needed, and we only go ahead with your approval. On the individual plan, extra work is agreed separately.
How are content and design hours counted?
One content hour covers about one new page, or an equivalent edit to text and images. For design and features we give the hours up front. On Basic ++ the content hour and the features hour can also be used as one shared pool. If they fit the plan, there is no extra charge.
How are backups made?
We set up an automatic archive of the files and the database, and check that the site can be restored from it. How often depends on the hosting, but it is at least weekly.
Do I need a plan if my store is on CloudCart or Shopify?
The platform handles the technical side, so a plan is not required. It helps if you often change banners, add pages or want design changes and would rather not do them yourself. You then have set hours and a clear response time.